Shipping & Returns

Shipping

Express shipping on every order, in the US and worldwide, with delivery in 7–15 days. Shipping rates vary by product and are shown at checkout.

  • Coverage: US & worldwide.
  • Speed: express on every order.
  • Delivery: 7–15 days.
  • Rates: vary by product, shown at checkout.
  • Tracking: emailed as soon as your order ships.

Trial & guarantee

Every order includes a 60-day return window (30 days on the Mold Stain Remover — see the product page), and every product is backed by a 60-day money-back guarantee.

Returns

Not happy? Email us within 60 days of delivery (30 days for the Mold Stain Remover) and we'll arrange a return and refund.

  1. Email support@getpillowhome.com with your order number.
  2. We'll tell you whether a return is needed and send simple instructions.
  3. Approved refunds are issued to your original payment method, typically within 5–10 business days.