Frequently Asked Questions

Trial, guarantee & returns

Is there a trial?
Yes — every order includes a 60-day return window (30 days on the Mold Stain Remover — see the product page).

What's the guarantee?
Every product carries a 60-day money-back guarantee.

What's your return policy?
Not happy? Email us within 60 days of delivery (30 days for the Mold Stain Remover) and we'll arrange a return and refund. See Shipping & Returns.

Shipping

How does shipping work?
Express shipping on every order, in the US and worldwide, with delivery in 7–15 days. Shipping rates vary by product and are shown at checkout.

How do I track my order?
Use our Track Your Order page, or the tracking link we email you.

Is checkout secure?
Yes — checkout is encrypted and PCI-compliant through Shopify.